Vault Samples Help Center

This section displays our official License Agreement, updated live from the Vault Samples website.

Commercial License Agreement for Sample and Preset Banks

This Commercial License Agreement ("Agreement") is entered into by and between Vault Samples ("Licensor") and the purchaser ("Licensee") of the sample and preset banks products ("Products").

1. Grant of License

1.1. Non-exclusive, Non-transferable License:

This license grants Licensee the right to use the sample and preset banks exclusively for commercial purposes. "Non-exclusive" means that Vault Samples can grant similar licenses to other parties, and "non-transferable" means Licensee cannot transfer this license to another party.

1.2. Usage Permissions:

Licensee is permitted to use the samples and preset banks in the creation of their own original music, audio recordings, and multimedia projects for commercial purposes. However, Licensee cannot use the individual samples or presets as standalone products for sale or distribution. They must be integrated into larger creative works.

2. Restrictions

2.1. Prohibition of Resale or Distribution:

Licensee is explicitly prohibited from selling, distributing, or sublicensing the Products to any third party without prior written consent from Vault Samples. This includes but is not limited to selling individual samples or presets, making them available for download, or including them in sample libraries for sale.

2.2. Prohibition of Modification:

Licensee cannot alter, reverse engineer, decompile, or disassemble the Products in any way. This includes attempting to extract or manipulate the individual samples or presets from the provided files.

2.3. Intellectual Property Rights:

Licensee acknowledges that all intellectual property rights associated with the Products, including copyrights and trademarks, belong solely to Vault Samples. Licensee agrees not to claim any ownership or rights over the Products or any part thereof.

3. Intellectual Property Rights

3.1. Ownership:

Vault Samples retains full ownership of the Products, including all associated copyrights, trademarks, and other intellectual property rights. Licensee's use of the Products does not grant them any ownership rights.

3.2. No Transfer of Ownership:

Licensee acknowledges that this Agreement does not transfer any ownership rights to Licensee in the Products. Licensee is only granted a limited right to use the Products in accordance with the terms of this Agreement.

4. Artist Brand Products

4.1. Restrictions on Use:

Licensee acknowledges that certain products available for purchase through the web store may be associated with specific artists or brands ("Artist Brand Products"). Licensee agrees that, under no circumstances, shall they release any work using the sounds from Artist Brand Products and credit the artist or use the artist's name, image, likeness, or any other associated branding without obtaining prior written permission from both the artist and Vault Samples.

4.2. Use of Artist or Vault Samples Name/Image:

Licensee shall not use the name, image, likeness, or any branding associated with the artist or Vault Samples in connection with any work created using the sounds from Artist Brand Products without obtaining prior written permission from both the artist and Vault Samples.

5. File Sharing

5.1. Prohibition of File Sharing:

Licensee agrees that sharing the Products through any digital means, including but not limited to file-sharing platforms, torrent sites, or cloud storage services, is strictly prohibited. This includes sharing the Products with friends, collaborators, or any other third parties.

5.2. Digital Distribution Restrictions:

Licensee shall not distribute, share, or make the Products available to any third party in digital format, including but not limited to uploading the Products to websites, forums, or social media platforms, or distributing them via email or file transfer services.

6. Enforcement

6.1. Legal Action:

Licensee acknowledges that violation of the file-sharing provision may result in legal action taken by Vault Samples. Legal action may include seeking damages, injunctive relief, and attorneys' fees, as permitted by law.

7. Termination

7.1. Right to Terminate:

Vault Samples reserves the right to terminate this Agreement immediately if Licensee breaches any of its terms. Upon termination, Licensee must cease all use of the Products and destroy any copies in their possession.

8. Governing Law

8.1. Applicable Law:

This Agreement shall be governed by the laws of Leuven, Belgium, without regard to conflicts of law principles. Any disputes arising under or related to this Agreement shall be resolved exclusively in the competent courts of Leuven, Belgium.

9. Contact Information

9.1. Communication Channel:

Licensee may contact Vault Samples at support@exertagency.com for any inquiries regarding this Agreement.

10. Entire Agreement

10.1. Comprehensive Agreement:

This Agreement constitutes the entire understanding between Licensor and Licensee regarding the subject matter herein and supersedes all prior agreements and understandings, whether written or oral, relating to the same subject matter.

By purchasing and using the Products, Licensee acknowledges that they have read, understood, and agreed to be bound by the terms of this Agreement. If Licensee does not agree to these terms, Licensee should refrain from purchasing or using the Products.

Last updated: November 2025

This section displays our official Refund Policy, updated live from the Vault Samples website.

Thank you for shopping at Vault Samples. We are committed to delivering high-quality digital products. Please review our refund policy carefully:

Digital Products and Right of Withdrawal

Due to the nature of digital products, all sales are final once the download has begun. By purchasing, you agree to the immediate download of your product and acknowledge that you waive your 14-day right of withdrawal under EU consumer law.

Support and Defective Products

If you experience issues with your purchase, such as a defective file or technical difficulties, please contact us at support@exertagency.com. We will work with you to resolve the issue, which may include:

• Providing replacement files,
• Resolving technical errors, or
• Issuing a refund, if necessary, as required by EU law.

Exceptions

In rare cases, such as accidental duplicate purchases or payment processing errors, we may offer refunds at our discretion. Please contact us within 7 days of purchase and provide:

• Your order number or proof of purchase, and
• A detailed description of the issue.

Contact Us

If you have any questions about this policy, please contact us at support@exertagency.com.

Last updated: November 2025

This section displays our official Terms of Service, updated live from the Vault Samples website.

This Terms of Use Agreement ("Agreement") is a legal agreement between you ("User" or "you") and Ashley Cottrell ("Company," "we," "us," or "our") governing your use of the Vault Samples website and webstore ("Website"), including any content, features, products, and services offered on or through the Website.

By accessing or using the Website, you agree to be bound by this Agreement, including the Privacy Policy, incorporated herein by reference. If you do not agree to all the terms and conditions of this Agreement, you must not access or use the Website.

1. Use of Website 1.1. Eligibility: You must be at least 18 years old to use the Website. By accessing or using the Website, you represent and warrant that you are at least 18 years old.

1.2. License: Subject to the terms and conditions of this Agreement, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use.

1.3. Prohibited Uses: You may not use the Website for any illegal or unauthorized purpose. You agree to comply with all applicable laws, rules, and regulations.

1. Content 2.1. Intellectual Property: The Website and its entire contents, features, and functionality, including but not limited to all information, software, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned by Company, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

2.2. License to Content: Subject to the terms and conditions of this Agreement, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the content available on the Website for your personal, non-commercial use.

2.3. Restrictions: You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website without the prior written consent of Company.

1. Purchases 3.1. Product Availability: All purchases made through the Website are subject to availability. Company reserves the right to limit the quantity of products available for purchase.

3.2. Pricing: All prices for products available for purchase through the Website are subject to change without notice. VAT will be calculated and displayed at checkout based on your location.

3.3. Payment: You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment method) at the prices in effect when such charges are incurred.

3.4. Right of Withdrawal: By purchasing and downloading digital products from our Website, you acknowledge that you are waiving your right of withdrawal under the EU Consumer Rights Directive. Once the download has commenced, no cancellations or refunds will be provided unless the product is defective or not as described.

3.5. Refunds and Defective Products: If a digital product is defective, does not function as described, or does not meet the agreed-upon terms, you are entitled to a replacement or refund in accordance with EU consumer protection laws. Please contact us at support@exertagency.com with details of the issue.

1. Disclaimer of Warranties 4.1. THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES AVAILABLE ON OR THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

4.2. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.

1. Limitation of Liability 5.1. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR PRODUCTS OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE.

5.2. COMPANY’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO COMPANY, IF ANY, DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

1. Indemnification You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or in connection with your use of the Website or any violation of this Agreement.
2. Termination Company may terminate or suspend your access to the Website at any time, with or without cause, without prior notice or liability.
3. Governing Law This Agreement shall be governed by and construed in accordance with the laws of Leuven, Belgium, without giving effect to any principles of conflicts of law.
4. Changes to Terms Company reserves the right, at its sole discretion, to modify or replace this Agreement at any time. It is your responsibility to review this Agreement periodically for changes.
5. Prohibited Activities 10.1. File Sharing: File sharing of any kind, including but not limited to sharing, distributing, or uploading Company's content or products to third-party platforms or individuals, is strictly prohibited. Any instances of file sharing will be pursued legally, and the user may be banned from using our platform at our own discretion.

10.2. Fraudulent Behavior: Any forms of fraudulent behavior, including but not limited to unauthorized access, impersonation, or misrepresentation of identity or information, are strictly prohibited. Any instances of fraudulent behavior will be reported to the authorities.

1. Privacy and Data Handling 11.1. Protection of Customer Information: We handle customer information with care and take appropriate measures to protect the privacy and security of personal data collected through the Website. We will not sell, rent, or disclose customer data to third parties without the consent of the customer, except as required by law or as necessary to provide services requested by the customer.
2. Dispute Resolution 12.1. Alternative Dispute Resolution: If a dispute arises, you may use the European Commission's Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr. This platform provides an out-of-court option to resolve disputes.
3. Contact Information If you have any questions about this Agreement, please contact us at support@exertagency.com

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to this Agreement, you may not access or use the Website.

Last updated: November 2025

We’re always on the lookout for talented sound designers and producers who share our passion for crafting high-quality sounds.

If you create professional-grade samples, presets, or production tools and want to collaborate with us, we’d love to hear from you.

Please send an email to contact@exertagency.com including:

• Links to your best work or portfolio (SoundCloud, Dropbox, etc.)
• A brief overview of your production background or achievements
• Your preferred genres or areas of sound design expertise

We review all submissions and reach out personally if we see a fit. Vault is built by producers — for producers — and we love working with new talent from around the world.

Last updated: November 2025